Privacy Policy (EU/EEA )
Last Updated: 30 July 2025
1. Introduction
Inventrik Pte Ltd (“we”, “our”, “us”) is a company incorporated in Singapore providing Software-as-a-Service (SaaS) solutions, including voucher and gamification campaign management tools. We are committed to protecting the privacy and personal data of users and clients in compliance with applicable laws, including the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) for EU residents.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our services, website, and platform.
2. Roles and Responsibilities
Depending on the context, we may act as a:
- Data Controller when we collect personal data directly through our website for marketing or communication.
- Data Processor / Data Intermediary when we process personal data on behalf of our clients (e.g. during campaign delivery).
3. Personal Data We Collect
We may collect the following categories of personal data:
- Name, email address, phone number
- Login credentials and account settings
- Device and browser type, location data
- User interaction data (e.g. game participation, voucher redemptions)
- Survey or feedback data (if applicable)
As a Data Intermediary we only collect data either directly from you or via our clients but the controller of the data will be our client.
4. Legal Basis for Processing (for EU Users)
Under GDPR, we process personal data based on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Legitimate interests pursued by our clients or us
- Compliance with legal obligations
5. Use of Personal Data
We process personal data for the following purposes:
- To provide, operate, and maintain our services
- To fulfil contractual obligations with our clients
- To respond to inquiries and support requests
5.1. Marketing
We may use your contact details to send promotional materials only if you opt in. You can unsubscribe anytime via the link in our emailers or by contacting our DPO ([email protected])
6. Data Sharing and Transfers
We do not sell personal data. Data may be shared with:
- Our authorised employees and service providers under strict confidentiality
- Third-party vendors (e.g. cloud service providers, email gateways)
- Regulatory authorities, if required by law
International Transfers:
Your personal data may be transferred to and processed in countries outside the EU/EEA, including Singapore.
7. Retention of Data
We retain personal data only as long as necessary for the purposes it was collected, or as required by law or client instruction. After that, data will be securely deleted or anonymised.
7.1 Storage
As a cloud-agnostic SaaS provider, we store and process personal data for our EU-based clients within the EU region, using GDPR-compliant cloud infrastructure (e.g., AWS EU regions).
8. Your Rights (EU/EEA Data Subjects)
- Under the GDPR, you have the right to:
- Access your personal data
- Withdraw consent at any time
- Rectify inaccuracies
- File a compliant with regulatory bodies
To exercise any of these rights, please see forms to download on this page
9. Data Security
We implement industry-standard technical and organisational measures to safeguard personal data against unauthorised access, disclosure, or loss.
9.1 External Websites
Our website may link to third-party sites. We advise reviewing their privacy policies, as we do not control their practices.
10. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. The cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use our website generally, recognize your repeat visits and preferences, as well as to measure and analyse traffic.
These cookies will be stored in your browser only with your consent. By clicking “Accept” on our cookie banner, or if you continue to explore our site without changing your cookie settings (link provided in the cookie banner), you consent to the use of cookies on our website. You also have the option to opt-out of these cookies by changing your cookie settings anytime. But opting out of some of these cookies may have an effect on your browsing experience.
11. Contact Us
DATA PROTECTION OFFICER
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
DPO:
Name: Neha Lad
Email: [email protected]
DID: +65 64920137
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. Continued use of our services after changes take effect constitutes your agreement to the revised policy
